Refund policy

At iamloved.ai (a brand of Branding International, Inc.), your satisfaction is our top priority. We want you to be completely happy with your purchase, and we are here to support you if an item isn't quite right.

1. 30-Day Return & Exchange Window
We offer a straightforward 30-day return policy. You have 30 calendar days from the date you receive your item to request a return or a size exchange. To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them.

2. How to Request a Return or Size Change
To initiate a return or exchange, please reach out to our dedicated support team:
  • Email: hello@iamloved.ai
  • Phone: (561) 571-5331
Please provide your order number and note whether you would prefer a refund to your original payment method or a different size. Our team will review and respond to your request within 1–2 business days.

3. Damaged, Defective, or Wrong Items Sent
If your item arrives damaged, has a manufacturing defect, or if you received the incorrect size or design due to a fulfillment error, we will immediately make it right. Contact us within 30 days of delivery with your order number and a photo of the item issue, and we will send a free replacement or issue a full refund right away.

4. Fees and Costs
  • Restocking Fees: We charge $0.00 in restocking or processing fees.
  • Return Shipping: Customers are responsible for covering their own return shipping costs. Return shipping costs are non-refundable.
5. Where to Send Approved Returns
All returns and exchanges must be securely mailed to our commercial processing office at:

Branding International, Inc.
Attn: Returns Processing
1121 S Military Trail, Suite 243
Deerfield Beach, FL 33442